NYSEG Press Release: Over Half of Charges on Utility Customers Bills Are Outside of the Company’s Control

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05/15/2025

"Over Half of Charges on Utility Customers Bills Are Outside of the Company’s Control"

New bill explainer details how over half of bill charges are government mandates and fees that are out of NYSEG’s control.

NYSEG continues to ensure transparency and accountability to its customers by highlighting every part of a customer’s bill.

Binghamton, NY — May 15, 2025 — New York State Energy & Gas (NYSEG) today released a graphic that will help residential customers better understand their bills and continues the Company’s mission of being transparent.


The bill explainer provides information on various charges that appear on customers' bills including the Company’s delivery charge and several additional charges. As shown, some of these addtional charges are beyond the Company's control, such as the system benefits charge and the supply charge. The system benefits charge funds activities conducted by the New York State Energy Research and Development Authority (NYSERDA) as required by regulatory authorities. Supply is a pass-through cost influenced by market drivers that NYSEG does not control nor profit from.


In addition to these charges, the explainer also breaks down parts of the basic service charge, delivery charge, and transition charge. While these charges are on NYSEG bills, certain portions are mandated by government programs and taxes. Specifically, about one-quarter of the basic service and delivery charge is directed towards these governmental obligations.


The remaining amount of the delivery charges are crucial for covering the costs associated with delivering safe and reliable power to customers. These costs encompass a wide range of operational expenses, including but not limited to the salaries and benefits of line workers, the maintenance and replacement of electric poles, vegetation management to prevent outages, the upkeep of vehicle fleets, and the ongoing modernization and maintenance of the power grid.


The bill explainer is part of the Company’s mission to not only be transparent with its customers, but to increase awareness on how to interpret line items. NYSEG encourages any customer who has a question about their bill to call 800-572-1111.

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Thank you,

NYSEG Municipal, Community & Business Relations

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